Frequently Asked Questions

Everything you needto know.

26answers across pricing, security, setup, payroll, and more. Can't find what you're looking for? Talk to our team.

14-day

Free trial

24h

Go live time

24/7

Support

100%

Data isolated

All Questions

26 questions

Yes. Every plan comes with a full 14-day free trial. No credit card is required to start — you get access to the complete platform from day one.

Absolutely. You can upgrade or downgrade at any time. Billing is prorated automatically, so you only pay for what you use.

Yes. Paying annually gives you a 20% discount over monthly billing. You can choose your billing cycle on the pricing page.

None. The price you see is the price you pay. There are no onboarding fees, module unlock fees, or per-user overage charges.

Yes. Enterprise plans are fully custom — tailored to your headcount, required modules, SLA needs, and integration requirements. Contact us to get a quote.

Yes. Every organisation runs in a fully isolated tenant environment — your data is never shared with or accessible by other accounts. We use encryption at rest and in transit.

Only users you invite, with the roles you assign. Admins have full visibility; HR managers see their scope; employees see only their own data. All access is logged.

Yes. Every action in HelloHRMS is logged with a timestamp and user identity — payroll changes, leave approvals, access modifications and more. Audit logs are accessible to Admins at any time.

Most teams are fully set up and live within 24 hours of signing up. Our onboarding flow walks you through tenant configuration, employee import, and module activation step by step.

No technical expertise is required. HelloHRMS is designed for HR teams and business owners, not developers. Setup is guided, intuitive, and requires no coding.

Yes. HelloHRMS supports bulk employee import via Excel/CSV. You can bring in employee records, salary structures, attendance history, and leave balances from your existing system.

Yes. Every new account gets a free onboarding walkthrough with our product team. We also provide video guides and documentation to help you get started independently.

HelloHRMS includes 8 fully integrated modules: Payroll, Attendance, Leave & Holidays, HR Analytics, Job Referral (Hiring), Exit Management, Project Allocation, and Client Management.

Yes. Modules are designed to work together but can be enabled or disabled per your needs. You are never forced to use features you do not need.

Yes. The employee self-service portal is fully mobile-responsive. Employees can check in, apply for leave, view payslips, and manage their profile from any device.

Yes. You can define custom leave types, approval workflows, carry-forward rules, and encashment policies. The holiday calendar can be configured for national, regional, and company-specific holidays.

HelloHRMS has three core roles: Admin, HR Manager, and Employee. Each role has dedicated permissions and workflows. Admins can assign and modify roles for any user.

Yes. HR managers can be scoped to specific departments, locations, or employee groups. They will only see and manage the data within their assigned scope.

Yes. Employees have a self-service portal where they can update personal details, upload documents, and view their attendance, leave balance, and payslips — subject to Admin approval settings.

Yes. HelloHRMS handles TDS, PF, ESI, and professional tax deductions fully in line with Indian statutory compliance norms. Payslips are generated in the standard Indian format.

Yes. You can build salary structures with any combination of components — Basic, HRA, TA, LTA, bonuses, deductions — and apply them per employee or grade.

Payslips are auto-generated at the end of each payroll cycle and made available in the employee self-service portal. They can also be delivered by email automatically.

Yes. HelloHRMS generates bank transfer-ready export files (CSV/Excel) compatible with all major Indian banks. You can also export payroll registers for accounts and audit purposes.

Starter plans get email support. Growth plans get priority support with faster response times. Enterprise clients get a dedicated account manager and guaranteed SLA response times.

For Growth plans, our average first response time is under 4 hours during business hours. Enterprise clients on SLA agreements receive responses within 1 hour.

Yes. We provide onboarding training sessions, video documentation, and a detailed knowledge base. Enterprise clients also get live training sessions tailored to their setup.

Still have questions?

Talk to our team directly.

Our product specialists are available to walk you through HelloHRMS, answer your specific questions, and help you decide if it's the right fit.